| What Our Clients Say |
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"The attention to customer needs, the response to customer questions, emails, phone calls etc., has exceeded our expectations. But now the really good part – our 96% compliance rate, from our perspective, is breathtaking. The staff here have had to face heavier work loads this year, the uncertainty of a wobbly economy, etc., and still have risen to the challenge of working towards a 100% compliance rate by the end of the year. That is unheard of in this industry. And we are excited by the prospect.” — Director of Development "I just noticed that Silverchair has updated their HIPAA Training to include the new Red Flag Rules. Talk about being on top of it!” — President/CEO "The success we have had in our first year of implementation could not have occurred without the support of you and the great staff at SLS. Making the transition to the SLS is a process and all those involved: users, organization decision makers, system administrators, and the talented support staff at SLS must work through that process together. What a team effort we have seen here in 2009. There is not a system that has ever been created that is perfect….but SLS comes very close.” — Director of Development "At least 80% of our employees are trained in a consistent manner and we can prove it—all in all, I am very pleased with our decision to engage Silverchair...” — Ted Heenan Director of Education Diversicare-Advocat, Inc. "I am impressed with how well Silverchair always manages to stay on top of the industry. You seem to know what we want before we do sometimes.” — Recruitment and Retention Director “Silverchair makes it easy to track in-service compliance and education hours. Our staff is eager to participate in the learning process.” — Joan Gage, RN, BSN, CBIS Director of Clinical Education Northeast Center for Special Care, Lake Katrine, NY "These reports are always great. I think we are starting to see a big improvement in the comfort level of users. We hope the review sessions only enhance their comfort.” — Corporate Consultant "In the past it was difficult to get our contingent staff to attend the "live" in-services. Now we allow them to do the online courses anywhere there is Internet access." — Diana Busch, RN, BSN Hoyt Nursing & Rehab Centre "I really love this program. It makes it a lot easier for me to track everything in the same place and be able to report on it.” — Nursing Administrative Assistant "Our In-service Educator is free from the teaching and documentation piece of mandatories, allowing her to meet other challenges. Staff at every level is happy with Silverchair." — Jeanine M. Reilly, RN-BC, LNHA Executive Director Broadway House for Continuing Care "A Surveyor was at one of our facilities and, as usual, was questioning our CNAs about Resident Rights. She asked them a variety of questions and wherever she stopped a CNA and asked these questions, they were all able to answer her correctly...she commented to the DON and Administrator of what a great job the staff had done in answering her questions on Resident Rights. What the Surveyor didn’t know was that all the CNAs had just finished the Silverchair Course on “Resident Rights” and it had taught or refreshed that information for them." — Sandra Mitchey Clinical Software Manager Heritage Enterprises "There has been postive feedback from staff. The majority of them really enjoy these courses. Many of them call me to ask when the next one will be assigned. The employees who had absolutely no computer experience are so excited about learning how to use one. We have one employee that's almost 80 years old and had never touched a computer. She is so proud of herself. She can get into the program and complete her training sessions without any help.” — Staff Development "I love having the inservices available to staff 24/7. Thanks for all your hard work and all the help you so willingly give.” — Inservice Coordinator "Thanks for all your efforts to make us successful here. You guys are always super when it comes to hearing us and volunteering your solutions.” — Director "I appreciate your assistance Silverchair! It has allowed me and our company to be more compliant with state and federal laws.” — Assistant Director of Nursing "Thank you so much! You make me look so good!” — Human Resource Director "A note to let you know that you are appreciated. You are always helpful with the routine assignments, with the way you keep us on track with our monthly schedule. However, the time you give us with these extra projects was really a life saver. Your patience & support in teaching / talking me through is amazing. And that compliment comes from an educator of many years.” — Staff Development Coordinator "I get excited about the surveys...man, you can really get some good feedback.” — Administrator "No matter what, you’re gonna have to pay for training somehow and Silverchair has more than paid for itself in our first year.” — Director of Development "Thank you! I don't know how to say thank you to you for all of your patience and assistance. You truly demonstrate extraordinary customer service.” — Human Resource Manager "We are very satisfied with Silverchair. The system has been well received and accepted by our staff. I want to personally thank you for assisting us with the implementation and through the beginning stage.” — Director of Risk Management and Staff Development “We have been using Silverchair for the last 20 months. The system is very user friendly and tracking employee compliance with assignment completion is a breeze. Silverchair has one of the best customer service departments I have ever had the pleasure to call. The Silverchair system has been a valuable tool for us and pays for itself—I highly recommend the Silverchair system. I love it!” — Quality Management Director "I absolutely cannot say enough positive things about Silverchair Learning Systems! I recommend you to anyone with whom I discuss staff education. It is a fantastic tool. My staff enjoy it and report better retention of knowledge using Silver Chair. I am a fan!! Thanks for all you do and the great customer support, too!” — Administrator "You have been very instrumental in assisting us to become successful with Silverchair.” — VP of Operations "Overall, the communities seem to be pleased with the Silverchair program. We are also very pleased with our compliance scores. The content of information is excellent.” — Staff Development Specialist "So far, the feedback is excellent. Some staff have used the English/Spanish switch, and found it very helpful. Additionally, one of the department managers shared something that he learned from the class on the Aging process—he has been working with the elder population for several years, but never understood one of the areas covered in the class.” — Director of Staff Development & Quality Assurance “Silverchair has one of the best customer service departments to contact. Everyone is very friendly and eager to help.” — Director of Nursing “One HR Director actually painted a chair silver and set it out in a high traffic area to spark questions.” — Director of HR “I wish all of our programs were this easy to navigate.” — HR Manager “I think the customer service is excellent so I want to say thank-you for that. I have never considered myself any type of computer guru and I always like to have a "go to" person when I have questions/concerns. I think the follow up attention Silverchair gives is wonderful. I also appreciate your patience with explaining stuff when I don't understand it or when I forget how to do something. The online program has also helped our facility have much better completion of inservices (along with our in-house policy) so I would have say that has also been a very big success.” — Staff Development Director “We began using Silverchair today, and I have to say I am very impressed with user friendly system. Staff seemed to be very excited about bringing this new technology to their everyday work lives.” — Resident Director “I’m absolutely finding that I truly enjoy this (authoring tool). It’s fun.” — Director of Education “I like the opportunity to add specific courses and assign them where they are needed so that the message/information does get across.” — QA Nurse “I love the course creation and authoring system. Our Fire Marshall approved the SLS Fire Safety course, but made us tweak a few things to personalize it for our facility. Great feature!” — Director of Training “I have heard comments from the staff that they are enjoying this new way (of training). Many of them are proud when they finish with the training because they have never touched a "mouse" before!! ” — Director of Training “Our annual in-service (the kick off for the on-line) went really well. Staff soon realized that on-line was not as scary as they thought.” — HR Director “(SLS staff) has been helpful with providing suggestions for our roll out; mailing and emailing materials, kick-off ideas, etc.” — Quality and Research Manager “We have already had staff wanting more assignments, isn't that a wonderful problem.” — Inservice Director “The internal “reviews” of Silverchair are so incredibly positive. You are fortunate to work for a company that is getting it right.” — Recruitment and Retention Director “Your support for this product is wonderful as are the persons that we speak with for that support.” — Director of Training “I'm a little surprised at how well it's going. I expected more resistance.” — Director of HR “I can't tell you enough how much I love this system. When I was inservicing in person, my employees used to say they couldn't make that specific day/time because they were too busy. Now, they have no excuse because they can take the course any time, anywhere and work at their own pace. This is important because I was cited last year when two of my employees didn't show up for the abuse course, even though I gave them all the course materials the next day. We've been at 100% every month with Silverchair and we plan to keep it that way.” — Staff Development Director “I love that I can call with a question and someone is ALWAYS available to assist.” — Director of Training “Obviously, (our ability to maintain a high level of compliance) speaks very highly of your learning system and how easy it is to succeed no matter what ones background is.” — Director of Operations “I love the fact that I can create classes for the system. I have created two so far and looking forward to creating more!” — Director of Training “Thanks for listening to your clients and for all the work you have done to improve the product and to keep us informed.” — Nurse Educator “I printed up these reports for Survey when they came in and they absolutely loved it.” — Staff Development Coordinator “Everyone unanimously agreed that they would much rather do this (Silverchair) than sit through a live inservice.” — Director of Training “I really appreciate you and the people at Silverchair. It has been the one program that we’ve implemented that has been relatively easy and very helpful. The people at Silverchair have had great follow up and respond timely to our requests. It has been very beneficial to our organization. It is a pleasure to work with you and the rest of the group.” — Facility Vice President “It is great to see how they retain the information.” — Director of Staff Development “You guys really walk the walk!” — Facility Owner “The staff love doing their Silverchair in-services…” — Director of Housekeeping “They have built up self-esteem by gaining new skills.” — Administrator “I’ve been waiting for this program for years. Your reporting, user experience and authoring tool does away with the competition.” — Staff Developer “I can’t believe how good this is.” — CNA “…it is easier to focus on the information being presented.” — Director of Human Resources “The program is great and it has been a great benefit to our employees.” — DON “This is an awesome program – there is so much I can do with it.” — Administrator |
