Our start-up process for both products ranges from 30-60 days. It is very common for a 7-10 facility company to complete the start-up process within 30 days.
The 3-Step Process
Getting started is a simple 3-step process:
1. Upload an electronic list of your employees or residents. Clients provide lists and send to us. We do the rest.
2. For Staff: Create an initial training assignment. We provide recommendations on how to start quickly and continue your momentum. A typical initial assignment could be two courses that are relevant to a particular time of year: in spring and summer clients often choose Emergency Preparedness, HIPAA Privacy, Residents Rights, or Customer Service courses.
For Families: Create initial module assignments for family members after they are registered. A typical assignment would include the A Place to Start course and the Getting Acquainted series of courses.
3. Train managers at each location on the system. This training typically takes 60-90 minutes and uses a "train the trainer" approach. Silverchair provides training guides for the designated site managers; managers then use those guides to train their employees.
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Our support for our products doesn’t stop with the launch!
We offer continual support in several ways to ensure clients’ long-term system success, including:
- Authoring Support for Staff Training: Service Delivery works with clients to edit selected courses using our Authoring Tool.
- Marketing Support for the Family Portal: Service Delivery works with you to help families become interested in your new portal.
- Proactive Calls: Each client is contacted by their Service Delivery Manager to check on progress and answer questions.
- Quarterly Reviews and Awards: On a quarterly basis, Service Delivery reviews the success of its clients' facilities and provides guidance for improvement. Clients who reach a successful compliance rate are awarded for their accomplishments!
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