Our start-up process ranges from 30-60 days. It is very common for a 7-10 facility company to complete the start-up process within 30 days.
The 3-Step Process
Getting started is a simple 3-step process:
1. Upload an electronic list of your employees. Clients provide an employee list from HR and send it to us. We do the rest.
2. Create an initial training assignment. We provide recommendations on how to start quickly and continue your momentum. A typical initial assignment could be two courses that are relevant to a particular time of year: in spring and summer clients often choose Emergency Preparedness, HIPAA Privacy, Residents Rights, or Customer Service courses.
3. Train managers at each location on the system. This training typically takes 60-90 minutes and uses a "train the trainer" approach. SLS provides training guides for the designated site managers; managers then use those guides to train their employees.
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Our support for your facility’s training program doesn’t stop with the launch!
We offer continual support in several ways to ensure clients’ long-term system success, including:
- Authoring Support — Service Delivery works with clients to edit selected courses using our Authoring Tool.
- Proactive Calls — Each client is contacted by their Service Delivery Manager to check on progress and answer questions.
- Quarterly Reviews and Awards — On a quarterly basis, Service Delivery reviews the success of its clients' facilities and provides guidance for improvement. Clients who reach a successful compliance rate are awarded for their training accomplishments!
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