1. Service Delivery  |  2: Start-Up  |  3: Ongoing Support

Fast and Easy Start-Up

The typical start-up process for a client ranges from 30-60 days. It is very common for a 7-10 facility company to be able to complete the start-up process within 30 days. Our internal metric for getting all clients (regardless of size) up and running is 60 days.

The 3-Step Process

Getting started is a simple 3-step process that includes:

1. Getting an electronic list of your employees: We provide you with a file template and you get an export from your HR system and send it to us. We do the rest.
2. Creating an initial training assignment: the first courses to go "out the door". We provide recommendations about how to get started quickly to continue your momentum and a typical initial assignment could be 2 courses that are relevant to a particular time of year. For example, in spring and summer clients often choose from among the Emergency Preparedness, HIPAA Privacy, Residents Rights, and Customer Service courses.
3. Training the individual managers at each of the community locations on how to use the system. This training typically takes 60-90 minutes and uses a "train the trainer" approach. SLS provides training guides for the designated site "managers" that clients use to train their end-users.