| Service Delivery — Making Clients Successful |
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A critical part of our training program is our Service Delivery team. Each client is assigned a dedicated team of Service Delivery professionals, who ensure a quick and successful launch and provide proactive ongoing support and guidance. Service Delivery not only solves challenges, but anticipates them and provides solutions. Our team has worked with hundreds of senior care organizations facing a variety of training challenges—let their experience work for you! Silverchair has helped more than 350,000 senior care employees improve their training. Use the map below to see how many people in your state are using Silverchair:
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Your Dedicated Service Delivery Team A Service Delivery Manager oversees the system launch and assists with the strategic planning of your training program, including training calendars; determining support for different staff levels; and tailoring training to your specific state regulations. Managers serve as the main point of contact for the administrators of your system and are available for help and guidance. A team of Service Delivery Associates serves as the main contact for your organization’s students. Associates staff the Service Delivery hotline (1-866-689-0846), so students can speak with an actual person. Associates work closely with Service Delivery Managers so when a student calls, the Associate is familiar with the history of the client. Our Support Programs Ensure Continuing Success We’ve developed Service Delivery Programs that optimize the effectiveness of our Instructional Content and Learning Management System:
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