Ongoing Support Beyond Start-Up

Service Delivery Start-Up Ongoing Support

If you have any questions or requests, we invite you to Email or call us toll free at 1-866-805-7575

You’ve fixed your broken training solution with Silverchair’s comprehensive, easy to use Learning Management System. You were up and running in less than 60 days. Your employees love the system and training compliance is at an all-time high.

But our support for your facility’s training program doesn’t stop there.

After clients have begun using the service, Silverchair focuses on generating the right level of service to make certain they maintain momentum and continue to be thrilled with their system.

Follow-Up Support

Silverchair offers several methods of continual support to ensure clients’ long-term system success. Some examples of this support include:

Authoring Support. Our Authoring Tool allows clients to create and/or edit their courses. Service Delivery works with clients to help them edit the courses we provide or create their own courses.
Monthly Calls. In addition to taking any inbound calls, the Service Delivery team leader contacts each client "manager" at least monthly to see how they are progressing and to see if there are any system training needs to be addressed.
Quarterly Reviews/Awards. On a quarterly basis, Service Delivery is reviewing the success of its clients' facilities and providing guidance to them about how to improve.