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This course has been developed for all employees (front-line employees, management and administrative staff) working in your senior care organizations. It is available in English and Spanish. This course was authored by leading Senior Care industry experts. HOW TO TAKE THIS COURSE: 1.) Make sure you have the right tools This course is best viewed using Microsoft Internet Explorer. If you do not have Internet Explorer, you can download it by clicking on this link: Get Internet Explorer This course also has audio. In order to hear the narration, you need Flash Player 6. If you do not have the Flash player, you can download it by clicking on this link: Get Flash Player 2.) Make sure you are registered Make sure your administrator has registered your institution so you can take the course for free. You should obtain your password from your administrator. 3.) Log in Enter your name, institution and password (that you got from your administrator) in the fields on this page and click on the LOG IN button. 4.) Take the course Once you have logged in, you will be asked to click on a link to launch the course. Once the course is launched, Click the link that says NEXT> to go from page to page. 5.) Print your course certificate At the end of the course, you will be given the option to view your course completion certificate. Follow the directions for printing your certificate. Authors Phyllis A. Moore, RNC, LNHA Administrator Ms. Moore is a licensed nursing home administrator in Virginia and has worked in the continuing care retirement community industry for 26 years. She has held positions such as Director of Nurses, Director of Health Services, and Director of Compliance and Quality Assurance. Reviewers Debi Damas, RN Clinical Consultant for Silverchair Learning Services Ms. Damas has been in long-term care for over 17 years and has held positions as charge nurse, MDS nurse, Restorative Nurse, DON, Regional and Corporate Director, and Risk Manager, and is also a legal consultant. She has assisted in creating clinical software modules for a large company and has implemented e-based learning systems in facilities. Victoria Guarraci, RN.C, LNHA Executive Director, Care Associates Network and Senior Nurse Consultant for the Law Practice of Barmak Mediation and Compliance Service Ms. Guarraci is a registered nurse certified in Gerontological Nursing and a licensed nursing home administrator. She is the recipient of the New Jersey Healthcare Facilities Nurse of the Year award and Contemporary Long Term Care Magazine Nursing Director of the Year award. In addition to her degree in nursing, she has a B.S. in health education and administration and is completing her master’s degree in public health administration. Ms. Guarraci is an active member of the Health Care Association of New Jersey Best Practice Committee and is a member of the NJ Association of Professional Mediators. Nancy Wicklin, R.N., M.S. Editorial Director for Silverchair Learning Services Ms. Wicklin has a B.S. in Nursing and M.S. in Education. She also has an M.S. in Health Informatics. She has held positions as an Assistant Nurse Manager, Assistant Professor of Nursing, Informatics Consultant, and Webmaster. She has been creating web-based courseware for health care workers for the past 7 years. Bibliography
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