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Silverchair Learning Systems is the leading eLearning provider in senior care, bringing a revolution in training for long term care, assisted living, and home health organizations.
Our people make our company successful—we’re searching for enthusiastic, hard-working, bright individuals who are interested in joining a fast-paced, growing business.
With Silverchair Learning Systems, you will:
- Receive retirement account matching and medical/dental benefits
- Be surrounded by smart, energetic peers
- Work in offices located on the Downtown Mall - in the heart of Charlottesville
- Be offered fair, flexible working hours and conditions
- Help improve the senior care industry with our employee training system
How to Apply
If you’d like to be part of a successful team, you share these professional values, and your skills and interests are appropriate, CLICK HERE to apply and be prepared to submit your resume and a detailed cover letter stating your specific qualifications for the listed position. No phone calls or third parties.
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Product Manager – For Staff |
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TO APPLY FOR THIS POSITION CLICK HERE and then click “Computers/Software.”
The Product Manager will have strategic responsibility for SLS’s For Staff product. These responsibilities will include product definition, direction, go-to market strategies, demand generation programs, delivery, and product development priorities. Product Manager reports to the VP of Operations.
RESPONSIBILITIES:
- Develop a deep understanding of the marketplace, industry, competition and senior care trends and performance data to identify opportunities for customer acquisition and retention
- Develop product positioning and messaging that differentiates our products in the market
- Sales enablement – communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process of your products
- Clearly communicate product strategy to senior management, sales organizations, service delivery team, and the broader organization.
- Demand generation – develop the strategy and manage the marketing programs that drive demand for products
- Product launch – plan the launch of new products and releases and manage the cross-functional implementation of the plan
- Market intelligence – be the expert on your buyers, how they buy and their buying criteria; be the expert on your competition and how to crush them
- Responsible for the Product Owner role in the Agile software development process specific to the For Staff Product.
KNOWLEDGE/SKILLS REQUIRED:
- 3 - 5 years in a product management / project management role with a proven ability to execute on taking new products to market
- Proven ability to work with sales and generate revenue
- Understanding of software as a service product offering
- Proven ability to work with executives
- Start-up or early stage company experience
- Ability to travel (up to 40%)
KNOWLEDGE/SKILLS DESIRED:
- Superior people or team management ability
- Experience working in an Agile/Scrum software development environment
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Service Delivery Associate |
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TO APPLY FOR THIS POSITION CLICK HERE and then click “Customer Service.”
The Service Delivery team at Silverchair Learning Systems is responsible for developing relationships to lead clients to success using a learning management system for senior care providers. This group also provides support to meet the needs of potential clients and other business groups. The Service Delivery Associate works with other members of the Service Delivery team to provide outstanding client service by managing incoming client requests and acting as the first line of response to clients. Duties include use of excellent verbal and written communication and careful listening, as well as managing a challenging volume of work as further described below.
RESPONSIBILITIES:
- Answers toll-free customer support calls.
- Responds to customer service emails.
- Performs work to support clients as directed by team members.
- Works with coordinator to ensure delivery of client materials as directed by team members.
KEY SKILLS/EXPERIENCE REQUIRED:
- 1-3 years experience in office or professional environment.
- Bachelor’s degree preferred, or an equivalent combination of education and experience.
- Duties require very strong verbal and written communication; excellent listening skills.
- Demonstrated knowledge of Microsoft Office.
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