Careers PDF Print E-mail
Silverchair Learning Systems is the leading eLearning provider in senior care, bringing a revolution in training for long term care, assisted living, and home health organizations.

Our people make our company successful—we’re searching for enthusiastic, hard-working, bright individuals who are interested in joining a fast-paced, growing business.

With Silverchair Learning Systems, you will:

  • Receive retirement account matching and medical/dental benefits
  • Be surrounded by smart, energetic peers
  • Work in offices located on the Downtown Mall - in the heart of Charlottesville
  • Be offered fair, flexible working hours and conditions
  • Help improve the senior care industry with our employee training system

 
Service Delivery Support Analyst - Charlottesville, VA office PDF Print E-mail

We're looking to add an analyst that is client-service focused and able to take on client-generated reactive issues. This person must be flexible and able to handle interruptions inherent in a multi-faceted team format. This individual must have the ability to fit in to a service-oriented culture, maintaining calm in a fast-paced environment.

Successful Service Delivery Support Analysts have:

  • Customer focus, and drive to meet client needs
  • Ability to multi-task and prioritize among competing requests
  • Ability to query and use MS SQL Server databases
  • Business Analysis experience
  • Basic Networking, Hardware, Software knowledge
  • Ability to create reports using Microsoft Reporting Services and other databases
  • Knowledge base development, user training and implementation experience
  • Ability to create knowledge base articles
  • User testing for pre/post application release, requirement definition experience
  • Excellent problem-solving skills
  • Candidates may come from a Help Desk or Tech Support role

How to Apply

Please, no phone calls or third parties. To apply, please forward a cover letter and resume (we accept resumes emailed as Word documents or PDFs) to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 


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