Silverchair Learning Systems is the leading eLearning provider in senior care, bringing a revolution in training for long term care, assisted living, and home health organizations.
Our people make our company successful—we’re searching for enthusiastic, hard-working, bright individuals who are interested in joining a fast-paced, growing business.
With Silverchair Learning Systems, you will:
- Receive retirement account matching and medical/dental benefits
- Be surrounded by smart, energetic peers
- Work in offices located on the Downtown Mall - in the heart of Charlottesville
- Be offered fair, flexible working hours and conditions
- Help improve the senior care industry with our employee training system
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Service Delivery Support Analyst - Charlottesville, VA office |
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We're looking to add an analyst that is client-service focused and able to take on client-generated reactive issues. This person must be flexible and able to handle interruptions inherent in a multi-faceted team format. This individual must have the ability to fit in to a service-oriented culture, maintaining calm in a fast-paced environment.
Successful Service Delivery Support Analysts have:
- Customer focus, and drive to meet client needs
- Ability to multi-task and prioritize among competing requests
- Ability to query and use MS SQL Server databases
- Business Analysis experience
- Basic Networking, Hardware, Software knowledge
- Ability to create reports using Microsoft Reporting Services and other databases
- Knowledge base development, user training and implementation experience
- Ability to create knowledge base articles
- User testing for pre/post application release, requirement definition experience
- Excellent problem-solving skills
- Candidates may come from a Help Desk or Tech Support role
How to Apply
Please, no phone calls or third parties. To apply, please forward a cover letter and resume (we accept resumes emailed as Word documents or PDFs) to
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